Return & Refund Policy.

Right of withdrawal of the concluded distance contract and returning of goods is vested only with this client who has the capacity of “consumer” within the Consumer Protection Act and Directive 2011/83/EC concerning the goods offered and purchased through the Website.

The right of withdrawal of the concluded purchase contract for a certain Product may be exercised, and the delivered Product may be returned within 14 days as of the delivery date.

The consumer shall notify smart-MAIC LAB of the cancellation prior to the expiry of the stated time limits by explicitly stating the cancellation through its Account on the Website or via email at shop@smart-maic.com by obligatory stating: name and family name, address, number and date of the order, type of device, delivery date.

Upon the exercised right of withdrawal on the part of the consumer the Product shall be returned to the following address: Dolezalova 3424/15C, 82104, Bratislava, Slovakia where the return expenses shall be borne entirely by the consumer.

The Product shall not have been used, the package shall be intact and in the form in which it had been delivered – in the original package in its entirety, full package and the accompanying documentation, without any damage and without removal of the foil and stickers placed by the manufacturer, with any unchanged software configuration (without installed or removed applications, no personal information uploaded, without contacts, messages or similar) (if applicable).

Until the date of receipt of the Product back by smart-MAIC the risk of accidental perishing or damage shall be borne entirely by the consumer. smart-MAIC shall not be obliged to return paid amounts in cases of loss, perishing or damage to the Product until it has received it.

Upon the exercised right of withdrawal on the part of the consumer, smart-MAIC shall return the price of the Product within 14 (fourteen) days as of the date of notification of the withdrawal, but no earlier than the date of receipt of the returned Product. The amounts shall be compensated by bank transfer on the bank account stated by the consumer.

All complaints are accepted by e-mail: shop@smart-maic.com

To all matters not governed in these Return, & Refund Policy, the effective Slovakia laws shall apply.

Warranty of smart-MAIC Devices. 

Subject to the exclusions listed below, smart-MAIC will either repair or replace (at its option) any product that it manufactures and which contains a defect in material or workmanship. The following exclusions apply:

This Limited Warranty is effective for a period of (1) one year following the date of purchasing when installing in accordance with manufacturer’s instructions by qualified personnel.

smart-MAIC must be notified of the defect within thirty (30) days after the defect becomes apparent or known.

Buyer’s remedies shall be limited to repair or replacement of the product or component which failed to conform to smart-MAIC’s express warranty set forth above.

Buyer shall be responsible for all freight costs and shall bear all risk of loss or damage to returned goods while in transit.

This Limited Warranty does not cover installation, removal, reinstallation, or labor costs, and excludes normal wear and tear. Buyer shall provide labor for the removal of the defective component or item and installation of its replacement at no charge to smart-MAIC.

This Limited Warranty does not cover any product if: (i) a product is altered or modified from its original manufactured condition, (ii) any repairs, alterations or other work has been performed by Buyer or others on such item, other than work performed with smart-MAIC’s authorization and according to its approved procedures; (iii) the alleged defect is a result of abuse, misuse, improper maintenance, improper installation, accident or the negligence of any party; (iv) damaged as a result of events beyond smart-MAIC’s control or other force majeure events or (v) used in conjunction with equipment, components, accessories, parts or materials not supplied or approved by smart-MAIC.

This Limited Warranty is limited to the obligation to repair or replace the manufactured product. This is the sole and exclusive remedy for any breach of warranty. IN NO EVENT SHALL SMART-MAIC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING ANY DAMAGE FOR LOST PROFITS) ARISING OUT OF OR IN CONNECTION WITH THE FURNISHING OF PRODUCTS, PARTS OR SERVICES, OR THE PERFORMANCE, USE OF, OR INABILITY TO USE ANY PRODUCTS, PARTS OR SERVICES, SALE OF OR OTHERWISE, WHETHER BASED IN CONTRACT, WARRANTY, TORT, INCLUDING WITHOUT LIMITATION, NEGLIGENCE, OR ANY OTHER LEGAL OR EQUITABLE THEORY